Terms & Policies

Studio Policies Overview

Classes may be booked up to one week in advance.
A 2-hour cancellation notice is required to avoid a late fee.
Saturday 8:00am and 9:00am classes require 12-hour notice to avoid a late fee.
No-shows will forfeit their class and/or be charged a no-show fee.

Membership Policies

All membership cancellations must be submitted in writing via email to the studio.
A 30-day written notice is required for all cancellations.
All contract obligations must be fulfilled prior to cancellation.
Memberships may not be frozen or placed on hold except for medical or approved extenuating circumstances, as determined by management.
Approved holds still require a 30-day notice to cancel, and the final month’s payment will be charged.

Privacy Policy

At Studio EX Cycle and Fitness, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website, booking classes, or interacting with our services.

Information We Collect

We may collect personal information when you:

Create an account
Purchase a membership or class package
Book or cancel classes
Sign up for email or SMS communications
Contact us through our website or social media

Information we may collect includes:

Name
Email address
Phone number
Billing address
Payment information
Emergency contact information
Fitness or health-related information you voluntarily provide

Payment information is processed securely through third-party payment processors and is not stored directly by Studio EX Cycle and Fitness.

How We Use Your Information

Your information may be used to:

Process class bookings and memberships
Process payments and billing
Communicate about schedules, bookings, and studio updates
Send promotions or special offers
Improve our website, services, and member experience
Respond to customer service inquiries

We only use your information for legitimate business purposes related to studio operations.

Sharing of Information

We do not sell, rent, or trade your personal information.

Information may be shared with trusted third-party services used to operate our business, such as:

Booking and scheduling platforms
Payment processors
Email or messaging services

These partners are required to maintain the confidentiality and security of your information.

Data Security

Studio EX Cycle and Fitness takes reasonable measures to protect your personal information. We use secure platforms and service providers to process payments and manage member accounts.

However, no online system can guarantee complete security, and users provide information at their own risk.

Cookies and Website Tracking

Our website may use cookies or similar technologies to:

Improve website functionality
Analyze website traffic
Enhance the user experience

You may choose to disable cookies through your browser settings.

Your Privacy Rights

You may request to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of your information where applicable

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. Studio EX Cycle and Fitness is not responsible for the privacy practices or content of those sites.